Md24

I wish I could rate them zero stars. Wow these guys are possibly the worst medical office I have ever experienced and I work in the medical field. I called this office multiple times and they never returned my call about a patient. Then the person on the phone tried to argue with me and wouldn't let me talk to his supervisor. Then they falsified our earlier conversations, told me it was too late to schedule (even though we'd been waiting all morning for a call back) and tried to argue with me. I wouldn't send my worst enemy to this provider. There are many other reputable mobile providers to choose from, choose these guys at your own risk.

Jul 2019

Jenny in business development with your firm gave me the best customer service experience I have ever received by any organization. By far the best I have received by any medical organization. She absolutely went above and beyond the call of duty helping me register to be seen by one of your medical team. She even called my insurance provider to make sure that your doctors are in my network. If the rest of your services are like the one Jenny provided me, you have a truly great organization. Thank you so much for your help again, Jenny!

Mar 2019

My mother has been a patient with this company for over a year. It has been a year of constant struggles with this company. The constant failure to follow through with appointments, lab work, scheduling issues was maddening! I couldn't get them to renew critical medications on time. I would have to call numerous times to get any response...which took me getting upset before action was taken. At one point we had to wait 3 months just to get the blood work results from the provider. Again I had to get angry to make anything happen. They would randomly order labs without cause or communication with me prior. They order unnecessary labs. Recently, we waited all day for a 9:15 am appointment. When I called to find out what happened. The scheduler informed me that "the patient called on the 16th of February to opt out of services." The problem with this is that my mother doesn't even know who her Dr actually IS...let alone the company's name. I make all of her medical appointments and calls. I did NOT call to cancel services! So they made an error. I instructed them to correct it so I could re-schedule the appointment. Fast forward to 2/27/18...I find out they did not correct the mistake when the home health nurse tried to order supplies. I called to find out why and they refused to re-instate my mother as a patient until they conducted an internal investigation as to what happened that caused her services to be canceled. Ridiculous! They do NOT care about their patients and the quality of care they provide. They are TERRIBLE! Do not put your family member through this aggravation and neglect! I would give ZERO stars if I could!

Mar 2018

Read the 1 star reviews on how the service was but it wasn't true at all. We were looking to move my mom from Minnesota to the facility in Sun City, with our short day off, my husband and I couldn't travel for a long time so we need to complete the move in soon. I was skeptical at first to call, but surprisingly, they schedule and have the clinician to do initial assessment within just 2 days. My mom was taken care very well and I receive a copy of her plan of care also. Can't find a point to complain.

Sep 2017

We are still using them to help my 89 year old mother avoid unnecessary trips to the emergency room but not for long. As her son and daughter in law, we hoped to be in communication with MD24 as a good go-to for medical care for our mom in assisted living, especially when we are away traveling. Getting through to them for an appointment is difficult…if you need immediate help, don't expect someone in 24 hours. Last summer when we were away, mom had a kidney infection she ended up calling the ambulance herself for a trip to the emergency room…the exact thing we were trying to avoid. That episode took three days for us to get a representative from MD24 to come see her after she returned from the hospital. When we hired MD24 we requested a monthly check in and calls to us about her status. They do not call us at all. All I get is a bill for weekly visits, which are unnecessary, and now becoming prohibitively expensive for an old lady on a fixed income. She pays $40 a visit and medicare is billed $200 EVERY WEEK…for a client who IS NOT SICK! Mom thinks it's a scam and I'm beginning to agree with her. The medical staff has tests done, and never consulted us once about the results. Mom is healthy at nearly 90 and on no medication. She only needs her regular pain meds to manage an old back injury. We hoped MD24 could keep us in those meds rather than taking her out for trips out to the doctor. Their protocol seems to be test and prescribe, without consulting the family or making it clear with the patient what is going on. In three months they have given her prescriptions for high blood pressure, high cholesterol, and depression….none of these were ever identified by mom's long term regular doctor. I've given up calling them, often the phone people may not even be able to identify her as a patient, second if they arrange a time to visit so I can meet them, they may not show up, I suspect a group of doctors are out playing golf and pocketing the profits while this potential great idea goes down the drain. They had one representative who was fantastic and wanted things to work, but her best efforts led to no change in the quality of care we are receiving. FIND SOMEONE ELSE TO CARE FOR YOUR LOVED ONE.

Jun 2014