Refund Policy
Last updated: April 3, 2026
There is nothing to pay for
Paid subscriptions were withdrawn on 31 July 2026. Nothing on Stat Imaging is currently for sale, so there is no active charge, no renewal and no subscription to refund going forward. Provider listings are free.
If you were ever charged
This policy previously offered a 7-day window. That window no longer applies, because it is narrower than what we will actually do:
- Any charge, any date, refunded in full on request. There is no time limit and no qualifying condition.
- You do not need a reason, and we will not ask for one.
- Billing errors and duplicate charges are refunded whether or not you ask.
We are able to make that commitment because the number of people it applies to is very small, and because we would rather return money than defend a charge for something we did not deliver.
Per-lead fees
This page used to list "per-lead fees for qualified leads already delivered" as non-refundable. No per-lead fee has ever been charged — the billing path for it was never built. The exclusion described something that did not exist, and has been removed.
How to Request a Refund
- Email billing@getstatimaging.com with the email address on the account. A reason is not required.
- A person reads that mailbox and will reply. Nothing about this process is automated, so we are not going to promise you a response time that only a system could keep.
- Refunds are returned to the original payment method. Stripe typically settles them within 5–10 business days once issued.
After a Refund
- Your listing stays exactly as it is. Refunds do not affect placement, ranking or visibility, and never did — listings are ordered by whether the provider has an active NPI in the CMS registry and beyond that arbitrarily, and payment has never been part of it.
- Your profile data is preserved.
- Any leads you have already received remain in your dashboard.
Contact
Billing questions: billing@getstatimaging.com