Xraymobile

They keep billing the department of veterans affairs over and over for the same bills that were paid and the patient advocate called to confirm they received payment but yet keep billing them over and over? Left messages because no one answered the phone or returns phone calls!

Nov 2024

I keep getting a bill from Alabama Coastal Radiology from March of 2019. I called my insurance and they said that they had not received a claim and it went over their contracted 1 year claims filing agreement and now they are not responsible for payment snd this should be written off. I talked with the billing department and they will not write off this $35 dollar charge. Alabama Coastal Radiology should write off this charge because they did not do their job and file this claim within a year. This is ridiculous and needs to be looked into. The billing department said that they are going back sending bills to a lot of patients for treatment rendered years ago. Not acceptable!

Mar 2021

I just received a phone call from a debt collector, she informed me that I owed Alabama Coastal Radiology money from a hospital visit a few months ago. I asked her what address was on file for me (which was correct), and obviously the phone number was correct, so I asked where she got my contact info, she said it all came from the information Alabama Coastal Radiology sent to the debt collector. So, I paid my bill to the debt collector since it was a legitimate bill. So Alabama Coastal Radiology please answer this question, how hard is it to make a phone call or send a letter to inform people that they owe you money. Why send it to collections when you obviously have the correct contact information. I answer every single phone call, even the ones from "your cars warranty is about to expire", so don't even try to say that someone called. I have received (phone and mail) and paid the other bills associated with that hospital visit. You either need to get your billing department off their lazy tails and make them work, or fire them and hire people that can actually do the job. This is no way to run a business, and is completely unacceptable. It is no wonder why your company has such poor reviews. Maybe it is time for a reevaluation of your administrative and management practices.

Dec 2020

I received my first bill today from Alabama coastal radiology. I don't know who they are or what I'm being billed for. And it says final notice and I will be turned over for collection. There is no information on this bill when the date of service took place or how much my insurance has paid. I tried calling to find out about this bill and got an answering machine at 9:57 am on Tuesday. Wonder how long it will take for them to get back to me.

Sep 2020

I give my review 3 stars only for the staff that took my scans in the ER. They were very nice and professional, they treated me exactly how I would want to be! However, the billing department for ACR is severely lacking in the same quality! My bill was only about $150 but I have no INS so it was my responsibility. The ladies in this office are snooty over the phone! (Debbie) seemed annoyed that I set up for the budget billing ($25/mth). Which is rude b/c it's not her place to judge on the how & why of people's finances and the way they remit payment to the set plan that the company YOU work for is offering. Then on my 2nd bill there was an additional charge that wasn't on the 1st bill. When I called in the same lady seemed annoyed that I would question if the charge was legitimate or a billing mistake and said she didn't know why it wasn't on the 1st bill. Then on the 3rd bill, I received a final notice that my acct would be sent to collections. When I called in to question why since I had been making timely pmnts, my call was not returned. I called again and finally rcv'd a call back from Tammy who was a little nicer but said someone did call me back. I explained I had rcv'd no call back and she claimed another office girl called but dialed the wrong # and that their system must've thrown out my budget plan. From then on I decided not to call them back bc it wasnt worth the hassle of their attitudes and unprofessional manner. So if you happen to use their services, take thorough notes of your convos even if you have to leave a VM, take down names, make sure you keep receipts for your pmnts and the transaction #. Thankfully I just made my last pmnt and hope I won't have to deal with them again!

Mar 2016